In my role at a tech startup, handling support tickets was piling up as we grew. I aimed to find AI enhancements for quicker resolutions. This led me to resources about ai powered customer support which intrigued me. It offered self-service portals with smart search, automated ticketing, and knowledge base builders, plus integration with helpdesks, and AI escalation predictions, with multilingual capabilities, and analytics on resolution times, including chat transcripts storage, and customizable bots for FAQs, along with sentiment tracking, and secure access controls, starting with basic plans and scaling to enterprise with API, plus training resources and community tips, and options for voice support add-ons. It reduced our backlog and let the team focus on complex issues.
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Kerniol created the group
AI helper 1 week, 1 day ago
